Intake Instructions

To access the program, people can call the shelter line at 651-319-2153 between 9 a.m. and noon, Monday-Friday. Guests will complete a screening over the phone to ensure that they are eligible for the program. If eligible, a time to complete the intake and move to the hotel will be scheduled.

Service Description

This project serves single adults who: are connected to Dakota County, are currently homeless, have a disabling condition, and are not currently experiencing any COVID-19 symptoms.

Other important notes about this program:

1. We do serve couples. One person in the couple needs to meet the eligibility criteria.
2. If a guest is unable to call the shelter line, they can send a text to the shelter line or send an email to shelter@matrixhousingservices.org to access the program.
3. We can assist with transportation to the hotel and to and from work and appointments.
4. We ensure that all guests have food for three meals per day.
5. Pets are accepted.
6. All guests are expected to meet regularly with a shelter advocate and develop and work on a service plan.
7. Unlike in our rotating shelter where we are unable to serve people with a sex offense or arson conviction, we will review those convictions on a case by case basis when screening new guests.
8. A staff person is typically at the hotel daily during regular work hours and there is a staff person on-call 24-hours a day.

Rule-outs

Additional Information