The South Metro Crisis System provides a variety of resources to call or reach out to if you or a loved one are experiencing a mental health or substance use crisis. Local and national call services offer real-time access to a live person every moment of every day for individuals in crisis.
First, evaluate the situation. Is it something that requires treatment urgently?
If you or a loved one is experiencing an emergency situation (violence, suicidal thoughts, drug overdose, alcohol poisoning, withdrawal from alcohol or certain drugs), that’s an immediate crisis and you should go to a hospital emergency room or call 911.
If you are unsure about what to do, and the situation doesn’t require a call to 911 – try a local or national phone line (warm line, crisis line, suicide prevention line). They have trained counselors available to speak with you and assist in a crisis situation.
Click the button below to go to the specific section of our South Metro
Connect to Care Directory for this need
You should be able to connect with someone when you call – you shouldn’t have to leave a message or wait for a call back. The person on the phone will be trained on how to talk with you about your situation and suggest next steps. The person will listen and ask questions that can help you determine what you need and how to get the help you’re looking for.
The person on the other end of the phone may be a Peer Specialist (someone with lived experience with Mental Health and/or Substance Use issues) or they may be someone who is a licensed provider or mental health services.
You should leave the phone conversation with an understanding of what you need to do next to resolve the issue that lead to making the call. If the person on the phone determines that you need immediate assistance, they may transfer you to a mobile crisis team, ask you to call 911 or direct you to a facilitate that can see you right away.